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The Elephant Roaming Madison Avenue - You and Me

On the plane ride home from Chicago I was catching up on my reading cache in Evernote and had to share this gem from Nielsen: globally, both consumer opinions posted online and branded web sites are trusted far more than TV, radio, newspapers, magazines, search engine ads, online video ads and banners. And not just by a little either but a lot. In some countries like China, the figures for branded web sites are off the charts.

 
The takeaway here is that anyone can become a trusted resource. Over time, I suspect that as marketers fully understand this shift in attitude so will the dollars.

Comments (6)

Jul 17, 2009
Domen said...
Online at the top AND at the bottom.
Jul 17, 2009
Fascinating to see that email spam is more trusted than Google spam.

:) nmw

Jul 17, 2009
Scott Gould said...
My understanding is - yes - online at the top and the bottom. We marketers do need to understand this shift, as you say Steve.

The Gap between what I call the 'Digitalls' (i.e. us) and the 'Digicools' (i.e. my wife who uses facebook and an iphone because it is cool) is widening.

There needs to be less Digitall to Digitall thinkers, and far more Digitall to Digicool thinkers.

Jul 17, 2009
Peter Kim said...
Hi Steve - but let's be clear on what respondents intend here. The most important words in the first two options are "known" and "consumer." And yes, while marketers are consumers too, that doesn't mean they want stealth reviews from brand managers or sponsored conversations (which fall more into the brand conversations option).

The most eye-opening stat here IMO are the bottom two numbers. Ever since I was running the survey at Forrester (Nielsen uses the same methodology), the bottom two options were in single digits. Hard to believe 24% of consumers trust text ads today.

Jul 17, 2009
EK said...
We've really started to see this trend in Family Finance. People want to hear recommendations and consumer generated information. Great stuff
Jul 21, 2009
Brian Hayashi said...
People in China are less jaded-young women believe they can look like a model w/the right beauty product. That would account for the seemingly high values for the last two items in the graph, "online banner ads" and "text ads on mobile phones". I have to believe US numbers are much different, given the extraordinary level of immediate opt-out we've seen in SMS campaigns.

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