The Steve Rubel Stream

Insights on emerging technologies and trends.

Listen to the Doers

Last night was among the more memorable of my career.
 
I had the unique opportunity to dine with social media strategists who work for three giants. Joining me were (pictured above left to right) Michael Brito from Intel, Tony "Frosty" Welch from HP's personal systems group and Richard Brewer-Hay from eBay. (Note: I consult to Tony and RBH and their companies since they are clients of Edelman.) The event that preceded dinner also included Angela LoSasso, Social Networking Manager at HP. A full summary is here.
 
I always love when the clients open up and share their experiences. Sometimes I wish we would pay more attention to what these such individuals say over what every Tom, Dick and Harry who calls himself a "social media guru" utters.
 
These are "the doers" - the ones who are on the front lines of change; innovators who are taking risks and getting things done.
 
During dinner we discussed the triumphs and tribulations of living as a social media strategist inside a big company. Sound easy? It's not. It requires finesse, good judgment and technological savvy. A lot of us think we know what works. These guys do because, well, they actually do - as in execute - strategies.
 
So my suggestion to you if you want to learn more about social media is to tune into "the doers." There are many if you know where to look. It's "the doers" more so than thinkers who increasingly have all the answers.

Filed under  clients   eBay   HP   Intel  
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Posted 6 months ago

Quote: What Brand Marketers Want from Social Network Sites

10 things brand marketers want from SN’s:

1. Access to people who would be interested in my product. I don’t need to see everyone, just the people that have an affinity for what I am selling. (Facebook does this pretty well)

2. Ability to have a conversation where I can respond to enthusiasts and naysayers (SN’s get points for this. They all offer this feature)

3. Portable content so if someone wants to share what I am talking about with their network they can easily pass-along

4. Ability to track the pass-along of that shared content

5. Cut through the clutter. A few of the SN’s have gotten so riddled down with ‘stuff’ you can’t discover anything of value. How can SN’s help brand marketers cut through the clutter.

6. Featured brand pages (YouTube and MySpace do this now but it will cost you)

7. Kill the modular layouts. There is very little ability to customize brand pages on SN’s due to modular restrictions.

8. Automated language ‘clean up’. Delete any comments with four letter words.

9. Tagging functionality. This would make it possible for people to discover conversations across networks. (Twitter #tags are the closest thing to this right now)

10. A better partnership – innovate WITH me

I like it when we hear directly from the clients. Here's Marty Collins' great perspective on what brand marketers like Microsoft (an Edelman client) want the social networks to provide them. Take notes.

Filed under  clients   Microsoft   Quotes   Social Networking  
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Posted 7 months ago

Column: How to Build Social Capital - Innovate Early and Often


Last week the Altimeter Group, run by former Forrester Research analyst Charlene Li, and online marketing firm Wetpaint released a study that analyzed the 100 most valuable brands (according to BusinessWeek/Interbrand) and how they engage across 11 different online social-media venues, including Facebook, Twitter and YouTube.

The study was billed as creating an "engagement database" and ranked Starbucks No. 1, followed by Dell and eBay, based on their breadth and depth of social engagement. Google, Microsoft, Thomson Reuters, Nike, Amazon, SAP and Yahoo/Intel (a tie) round out the top 10.

What was eye-popping was the correlation they made between social engagement and financial performance. In my view there are a lot of factors that influence a company's financial performance, which makes such a correlation questionable. But good use of social media could be seen as a proxy for an innovative culture, eagerness to engage with consumers and take risks, a net positive for any business.

The bigger takeaway from the research is in examining how these companies were able to build their social networks. They all innovated early, often and, sometimes, incrementally. Consider that:
  • Dell and Starbucks were some of the earliest adopters of corporate crowd-sourcing. They launched ambitious sites on Salesforce.com's platform in 2007 and 2008, respectively
  • Many embraced Twitter early and in innovative ways. EBay, for example, was the first to live-tweet earnings calls in 2008. Amazon started offering deals on Twitter back in 2007
  • Several were quick to build out robust communities that connect customers and employees. Microsoft, for example, launched its inventive Channel 9 platform for developers back in 2004. It followed up with similar sites for other key stakeholders
  • A few of these companies were among the first to let employees openly blog. "Microsofties" began blogging in the late 1990s. Yahoo and Google debuted corporate and product blogs in 2004.
Social capital goes to those who innovate early, often and with excellence -- and repeat this process over and over. That, to me, is what the research spells out.

(Note: Starbucks, Microsoft and eBay are all clients of Edelman, my employer.)
Filed under  AdAge   clients   essays   innovation   social media  
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Posted 7 months ago

Muck Rack Debuts Twitter Press Release Service with PepsiCo on Board

Over the last few years I have come to know Greg Galant, a young entrepreneur who hails from my neck of the woods - Long Island, NY. Greg is the CEO of Sawhorse Media, which is building out a network of sites that aggregate tweets in different verticals. This includes Muck Rack, which rolls up journalist's tweets.

Muck Rack is now looking to monetize their platform through a clever service that syndicates 130-character releases into the site as well as its main Twitter feed. More information is available here in the FAQ for journalists. PepsiCo, one of our clients, is the first major brand to use the service in support of their Blogher presence.

   
Click here to download:
Muck_Rack_Debuts_Twitter_Press.zip (339 KB)

Filed under  clients   PR   Twitter  
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Posted 7 months ago

Lauren Reeves Twitters the eBay Daily Deals Game

Lauren Reeves , a NYC model and actress from Alaska (at)laurenreeves on Twitter, tweets from behind the scenes at the eBay Daily Deals event.

Filed under  clients   eBay   events   video  
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Posted 8 months ago

Video interview with Monty Hall

Filed under  clients   eBay   events   video  
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Posted 8 months ago

Video: How I am Gearing Up to Tweet for eBay

Here's how I am gearing up to tweet for eBay tomorrow (eBay is an Edelman client). You can follow me Monday through Wednesday over on the . I detail the gear I am packing as I venture to tweet the sites and sounds of this special event. More details are here.

Filed under  clients   eBay   Edelman   events   gadgets   video  
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Posted 8 months ago

Richard Brewer-Hay of eBay

Filed under  clients   eBay   Richard Brewer-Hay   San Francisco   TWTRCON  
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Posted 9 months ago