20 Jul 2010

Tip: Tweetify the Lead of Your Emails

In this age of information abundance, we all get a little too much email. It's highly likely that - thanks to the message preview function - your recipient will make a decision about what to do with that message before he/she even opens it. This means that the first few characters of your note are essential. You got to hook 'em or they be gone.

Here's a little tip I am going to try - don't bury the lead. Instead, Tweetify it! Here's why...

Most email systems preview the first 50-75 characters of an email. Therefore, to be heard, you increasingly need to write your first sentence like a tweet - or more like half a tweet. Skip openers that start with "my name is" and get some of the meat in your first sentence. It will increase the likelihood that your reader will get further into your note.

Here's a good example. Brett Kelly, whom I have never corresponded with before, sent me a brief note about his new eBook on Evernote called Evernote Essentials. He made the point right up front, which piqued my interest and encouraged me to read on further. 

It doesn't matter if you're trying to reach a CEO or a friend, the model works. To practice, head over to this site and write your first sentence there. Then come back to your email client. Your recipient will thank you.

Disclosure: Brett sent me a free unsolicited copy of his ebook, which is valued at $25.
12 Jul 2010

It's the End of the Web as We Know It

The following essay is also my AdAge column this week.

Wither the web? It's hard to believe but soon, if not already, the web is going to become a lot less interesting to consumers -- and just as it approaches its 20th birthday.
 
According to Morgan Stanley, within five years global internet consumption on mobile devices will surpass the same activity on PCs. This sounds like good news. It's natural to think that browsers on the third screen (phones) and the fourth screen (tablets) will simply replace time spent in front of the same on a PC. That's not the case.
 
Mobile devices, by their nature, force users to become more mission-oriented. As more internet consumption shifts to gadgets, it's increasingly becoming an app world and we just live in it. Innovation, fun, simplicity and single-purpose utility will rule while grandiose design and complexity will fall by the wayside.
 
It won't be enough just to build branded mobile applications that repurpose content across all of the different platforms. That's like newspapers taking the print experience and replicating it on the web as they tried back in the 1990s. Rather, we will need to rethink, remix and repackage information for an entirely different modality than platforms of yore.
 
First, let's look at the trends.
 
1) The canvas. The iPad has been deemed by some a blank slate. When you use any mobile device, you're really only able to do one thing at a time. This means that we become entirely engrossed in whatever we have on the screen. Companies will need to up the ante if they hope to keep users in their fold longer. Development costs will go up, and the economics of content and experiences will look more like Hollywood -- where a few hits deliver enough profit to pay for the dogs -- than Madison Avenue.
 
2) Content snacking. How often do you consume media meals -- e.g. engage with a unit of media like a newspaper, magazine or film from start to finish in one sitting? My guess is that you do this less than you did 10 years ago. Content snacking rules today. Popular digital metrics, such as time spent, may soon be useless.
 
3) Infinite choice. It never ceases to amaze me what a single mobile device can hold. Every time I turn on my phone, my finger needs to decide what's more important to me at that time -- friends, work, entertainment, etc. Choice will scale, human attention is finite, and mobile devices put all of this in our pockets. Time is your competition.
 
To succeed, here are three new behaviors we need to consider:
 
1) Adoption. Marketing and media has long been about invention. We like to control our own destiny by bringing to bear the best content and experiences we can muster. However, in an app world it's easier to seek out those who have been successful and partner or acquire them. That's the road chosen by Disney with its purchase of Tapulous, and eBay (an Edelman client) with its acquisition of Red Laser.
 
2) Collaboration. In the mobile world, there's strength in numbers. To fight shrinking attention spans, companies will need to increasingly create partnerships to cut through the noise. Look for applications to pop up that are co-branded and curate content in high-interest verticals.
 
3) Context. When it comes to mobile, one size doesn't always fit all. Content producers will need to rethink how they package up information and chunk it down. ESPN, for example, is rolling out mobile applications that cater to local markets, in addition to wider offerings that are all things to all people.
 
Marketers and media companies must adapt to this new construct -- and fast -- or they will get left behind.
 
Photo credit: #53/365 BlackBerry Apps by Tatsuhiko+ (RIM is an Edelman client)
14 Apr 2010

Three Trends Slates Will Accelerate

A little over a week ago I moved my MacBook Air off my desk at home and jumped in using a slate to cover 90% of my work/personal needs (basically I just use my laptop to manage the slate). In the office, I only used my HP desktop for complex tasks that required it - like PowerPoint.

My verdict: if you are a knowledge worker and your computing needs center mostly around the web and text, as mine do, slates are ready for prime time. I am going to continue using my iPad as my primary device. And I hope to try HP's slate when it comes out (HP is an Edelman client).

I believe the slate format is the future - perhaps not mainstream today, but they will be soon. However, as the slates take off they're going to have an impact on marketing and media as well. Here are the three trends that I believe the format will accelerate...

1) Media Reforestation

Media is in a rapid state of evolution as consumption moves from atoms (e.g. print) to bits. I believe all tangible forms of media - everything you can see, touch, taste and smell - will be in sharp decline or extinct by 2012 in the US, and eventually globally.

Mobile devices, especially slates, are going to accelerate this trend. The experience of reading the Wall Street Journal on the iPad is better than the web site or the print edition. If News Corp. prices it reasonably, I will subscribe. I believe many millions will too.

Everyday a newsprint reader dies and is not replaced. However, newspaper readers will be around forever and slates give the medium a real shot in the arm. However, that's not to say there won't be pain - the economics are different.

2) The Attention Crash

On my iPad right now I have four feature-length movies, 2500 songs, two email accounts, Facebook, Twitter, six ebooks, dozens of articles I want to read (thank you Instapaper!), many news apps, games and more.

Now I am an extreme information junkie. Not everyone is. But these devices put infinite choices at our disposal. Yet the fact remains, we only have one brain.

We're deep into a crisis of attention. Slates will accelerate attention apnea. We will start and stop tasks, jumping from one to the other. The end result, more media snacking, fewer meals, And when we do consume meals, it maybe quality content like movies, news apps and TV shows that reign. Time will tell.

3) Work-Life Blending

The great thing about slates is the value they offer for the cost - $500 - as well as in their portability. This week I attended several meetings inside and outside the firm and I spotted iPads at every single one. Yesterday I attended a brainstorm at a major NGO that included people from around the globe. At one table of six there I saw four iPads. Most of these devices I suspect were purchased by individuals not their employers.

Slates, like instant messaging, Twitter, Facebook and the like, are going to sneak into corporations via the back door, though I suspect some employers will buy them for knowledge workers.

The trend here to note is that these devices blend our work/personal lives. Slates didn't cause blending but as more of us bring them to work, it accelerates. IT managers will need to provide sound guidance to ensure these devices and smart phones protect corporate information, while not stifling productivity. A byproduct: this is will likely encourage companies to become more social since slates and smart phones bring social networking deep inside the firewall.

That's what I see in my crystal ball. Slates largely accelerate trends that smart phones started. Now I may be wrong of course. Time will tell. But I see a lot of promise for these devices and potentially many winners, not just Apple.

4 Apr 2010

Going Tablet-Only for a Week

   
Click here to download:
Going_Tablet-Only_for_a_Week.zip (106 KB)

 

Some dates, we never forget - July 4, 1776, November 22, 1963 or September 11, 2001. Other dates, when we look back, we realize were significant, we just didn't see it at the time. One such date is August 9, 1995, Netscape's IPO, which Thomas Friedman notes was a watershed moment in the flattening of the Earth.

We may not realize today, but April 3, 2010 - the date the iPad debuted - is another date that falls into the latter camp. Like the Netscape IPO, we will look back on yesterday as the opening salvo in the next wave for computing. This is one that, by the way, Apple alone may not dominate. It's the date when tablets started to invade the collective consciousness of the everyman/woman.

I have been using computers since 1982 and have been online since 1988. You can read my odyssey here. I see the iPad as evolutionary. Now the iPad may not prove to be the ultimate winner. However, it will accelerate a broader trend that already is well underway - a "slimming down" of our tools, work streams and content systems. And like the desktop and mobile phone space, I expect there will be a number of winners, including HP - an Edelman client that has an awesome entry in this space coming.

But I as alluded, this isn't just about the iPad. It's about a bigger trend in how we're coping with what I call "The Attention Crash." With the glut of information now before us, tablets are going to help people simplify their flow. This is already happening. PCs will still be around for many years to come. But more of our work will be done on phones and tablets as the "atomic units" of content and computing slim down. Already...

* Stories and blog posts are giving way to Tweets and status updates
* Email is giving way to instant, text and direct messages * TV shows are giving way YouTube videos
* Applications are giving way to apps

I like to live a little bit in the future. Like the old Panasonic slogan, I want to be "just ahead" of my time. WIth this in mind, I am going to try an experiment this week. I am going to use my iPad as my primary work/personal content creation and consumption tool and take you along for the journey.

A lot of people are asking where tablets sit between a PC and a smart phone. To be honest, I don't know either. But maybe this week we'll find out together. This week is a good week to experiment because I will be in the office all week. I will use my desktop PC when I have to. For example, I am leading a webinar where I want to make sure all is working smoothly. And given that we are a PowerPoint-heavy organization, I will need my trusty HP desktop to edit some decks (the iPad doesn't support PowerPoint editing). However, for all else - email, writing, social networking, research, etc. - I will use the tablet and chronicle my results here and in my other streams.

I hope you'll come along to see the pros/cons of what the future might hold. I think we will see that we have a long way to go, but something big is starting and there will be lots of winners.

(This post was written on my iPad, paired with a Bluetooth keyboard - a must purchase, I can assure you.)

 

25 Jan 2010

Presentation: Communicating in the Age of Streams

Last week during the launch of Seesmic Look in New York, I gave a presentation on communicating in the age of streams. You can watch the video here or below (if for some reason the embedded video doesn't go direct to my part of the talk, simply scroll to the 1:24:04 minute mark). My slides can be found here. I have embedded them below as well with the YouTube video too.

A quick summary ...

All of us - whether you're a stay at home mom or an executive - are going to have to cope with the firehose. There's more information coming at us than we can handle. Information will scale. Human attention is finite. This presents a major challenges to those of us who are in the attention business. It's like 25 lanes of traffic trying to squeeze into the Lincoln Tunnel all it once. Your marketing campaign is just one bus.

To mitigate this ongoing trend of streams, communicators will need to: 1) be as ubiquitous as possible, 2) adopt multiple messages, stories and formats and 3) make sure you allow your employees to get out there - in other words, use the force, don't fight it.

More in the embedded media below.

Steve Rubel's Posterous

Steve Rubel (bio) is SVP, Director of Insights for Edelman Digital, a division of Edelman - the world's largest independent PR firm.

He is charged with helping clients identify emerging technologies and trends that can be applied in marketing communications programs. Rubel also explores these topics on his site and in monthly columns for Forbes.com and Advertising Age. He can be found on Twitter and Facebook as well.

Steve can be reached via email at steverubel@gmail.com.

Note: Everything posted on this site is Steve's personal opinion. It does not represent the views of Edelman or its clients.