The Steve Rubel Stream

Insights on emerging technologies and trends.

Essay: How to Captivate and Hold Attention in the Age of the Stream

This essay is cross-posted on the Fast Company web site where several of my colleagues and I are guest posting this week.

Imagine for a moment that you're standing on an overpass high above a busy L.A. freeway like the 405 or the 5. It doesn't really matter which. Pick one.

In a span of a few minutes literally thousands of cars will speed buy. Some will be loud. Others quiet. Some will be notable, but most won't.

At the end of the experiment, if I were to ask you to recall ten cars and trucks and what was memorable about them, I guarantee that you would be hard pressed to do so. What's more, none of the cars would have been "repeat impressions." You saw each car only once, and likely not every vehicle on the highway. That's precisely the same challenge that marketers face in the "age of the stream."

Consumers are spending a record amount of time on social networks. The two leaders are Facebook and Twitter. As both race to add features, they are increasingly adopting the same style of presenting information--an endless stream of brief but captivating status updates.

So far, attention-starved consumers by all indicators are eating it up. As a society we're becoming addicted to the infinite pipeline of status updates, short videos, and photos produced by our friends.

Unfortunately, the time to consume this endless buffet of updates (many mundane, some meaningful) has to come from somewhere. And often it's from traditional media, which favors quality and reflection over brevity. They're taking it on the chin. And it's the stream, arguably, that is contributing to the decreasing traffic to mainstream newspaper sites.

All of this poses a challenge to marketers. The media is where, as marketers, we generally play ball. How can we break through when life is nothing but a stream, and ad pages and feature placements become scarcer (and arguably captivate less attention)?

The short answer is to be ubiquitous. To do so brands must not only participate in all of the key social spaces, but also engage all day and night in a way that builds relationships. The community must feel like you care more about them than yourself. That's the easiest way in an endless stream to make an impression today.

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Posted 8 months ago
22 comments
Jul 07, 2009
Chris said...
You spent 95 percent of the article summaring the problem,which everyone knows, and 5 percent giving short shrift to a solution...the article doesnt live up to the expectations set by the headline.
Jul 07, 2009
Steve Rubel said...
@Chris, there's no magic bullet. The advice has to be customize for every company's specific needs. 
Jul 07, 2009
Steve...

With the utmost respect, I have to agree with Chris here. Further, is 'lifestreaming' the same as being ubiquitous over the social web? There is a weight behind good content that aptly crosses channels... which is why many of us were shocked by your decision not to 'blog' anymore - you've written such great stuff!

Jul 07, 2009
Anthony Wang said...
So, basically:

1. Create great content
2. Put it everywhere

Sorry, that neither captivated me nor held my attention.

Jul 07, 2009
marcus miller said...
Will there be a day when the benefits of the contemplative lagoon are rediscovered and valued? How do you make the lagoon interesting and fun?Till then, people will continue to mostly ride the exciting, ever changing, and distracting rapids.
Jul 07, 2009
I think you summarized the challenge quite aptly, Steve, although I'm not fond of the analogy. Staring at traffic is a pointless pursuit. Most people on the web are searching for something. Sometimes it is specific - like the make and model of a new car they are thinking of buying or it might vague like just wanting to be entertained by some music videos on YouTube. But no wants to waste time by staring at a stream of random information, which is why they select who they follow and what streams to tap into.

I think it is also important to note we're in an age of discovery when it comes to the web. So it's difficult to determine if "lifestreaming" is going to catch on - or if it will just tire the mainstream out and have them scurry back to slower mediums - like say blogging. The only real certainity is that web communications isn't going any where. It's the formats and platforms that are up for discussion.

Jul 07, 2009
Byron New Media said...
When you lay it out like that I have some fears traditional marketers might just apply the interruption model to the stream.
Jul 07, 2009
Steve Rubel said...
@Byron they will fail. You won't tolerate it.
Jul 07, 2009
sourcePOV said...
Ok, fair points, all of them. But let's make the glass half full, and try again. What caught my attention was the "Age of Stream", catchy & relevant. If Steve's tweet (or JD's RT) was "It's like watching cars on the freeway" I wouldn't have followed the link. So score one for Steve on a creative tweet.

Like most, I'm also frustrated by my inability to keep up with the fast streaming Twitterverse and Blogosphere, knowing I'm constantly missing out on interesting and useful insights.

Solutions? (I'll bite, and volunteer the "missing" 5% ) -

(1) Watch hashtags that are important to your areas of interest, because they move more slowly (the contemplative lagoon for Marcus) and it's easier to keep up. TweetDeck rocks for this.

(2) Subscribe to blogs and follow people ONLY that (a.) have interests like yours or (b.) contribute content with higher signal than noise on topics you tend to care about. Not sure? Follow them, it's easy to change your mind.

(3) Engage in conversations and form relationships. Try a #chat.

(4) Ignore follower counts (I'm still working on this one, I think there's a recovery group for it).

Ok, you'll have to fine tune. Perhaps indefinitely. And yes, it involves some work. But SM streams are not meant to be passive, like blindly surfing the net, or flipping channels on the TV until something sufficiently mind numbing comes along. SM is at the other end of the spectrum, for those with some energy - you have to think, engage, react, reflect, brainstorm, make some tactical decisions, and maybe, one day, you might even get someplace.

Try doing that with the remote. And I wouldn't recommend doing it in traffic.

Unless of course you're driving.

Jul 07, 2009
Brian Hayashi said...
CEOs need to understand lifestreaming because no tool is better at setting the culture and the clock for their organization.

Lifestreaming is the media equivalent of multitasking. Teens get it because they've always done it. The older you are, the less time you've had to internalize multitasking and what it means in your daily life. When my startup began testing an SMS concierge service a few years ago, the more experienced hotel concierges were uncomfortable with the requirements of being always on. It took time for them to realize that not every comment demanded an immediate response.

Lifestreaming means using tools like Twitter to have a gentle yet firm presence in the places brands want to be.

Jul 07, 2009
Ken Camp said...
I guess I struggle with an essay that's so brief it's really all the last paragraph. I fully agree.
Jul 08, 2009
RichardStacy said...
To extend the analogy, rather than stare at the traffic perhaps the key is to work out where the cars are going, then you know what ones to follow
Jul 08, 2009
spoppe said...
Great Steve. This suggests the importance of the personal brand AND the carrier brand. Not the stream. I search the Web for you (brand) or I search the highway/carrier/Web property for likeminds. (The stream loses importance, other than as a conduit for the personal brand.)
Jul 08, 2009
Kevin Sablan said...
It's important to note that, despite his recent move to Posterous, Steve didn't suggest lifestreaming as a solution to this particular dilemma. As he commented early on, "the advice has to be customize for every company's specific needs."

Lifestreaming works well to aggregate all the social media actions that a person or company takes. It doesn't help anyone "participate in all of the key social spaces," but it's a good record of that participation.

To "engage all day and night in a way that builds relationships," marketers need to show up in audience members' streams. That doesn't have to be a lifestream, just their singular Twitter, Facebook, or pick-your-social-network streams.

Chris Jones' (@sourcePOV) tips are a good starting point.

Jul 08, 2009
Joe Buhler said...
Using the analogy in Steve's post, the most effective way for an observer to better memorize any of the vehicles and their particulars would be to slow down the stream. By creating a traffic jam? Another would be to limit the number of vehicles on that road to make each more visible. By charging a toll? As a vehicle in the stream the key to getting attention is by to be totally remarkable, by standing out from all the others.
Jul 08, 2009
Michael said...
Unlike some who've read this Steve, I think what you said was great. The analogy was a little confusing, then again, I've barely been up 2 hours.

When it comes to the changes in media and how blatantly obvious what marketers need, scratch that, MUST be doing, I remember what Gary Vaynerchuck said:

If businesses don't adjust to the changes, they will die, plain and simple.

Jul 08, 2009
Tinu said...
What interests me the most is often when I read the comments on your posts.

I think back to years ago when I first started reading you, when it was understood that to strike the balance between advanced and beginner readers, you have to write to the middle. Back when most comments were meant to add value to the conversation - anyone can criticize. It takes thinking to create, not just observation and what passes as quick wit.

Some negative comments on blogs these days are funny, or good observations, to be sure, even when they're argumentative. That doesn't make them any more useful. This isn't meant to bash anyone in this thread or anywhere on your blog who dares to disagree with the great Steve Rubel, lol....

It's just to say that... blog commenting is so much more than just knee-jerk feedback off the top of your head. Good comments can help build a business. I immediately want to know more about people who are building the discussion, whether with criticism or praise. I usually don't finish reading those that are tearing it down.

Others are constructive criticism, which is wonderful when it adds to the discussion - if you have a better solution or idea, the point of comments is to present it as Part of the criticism, or else you're just adding to what you've just said is the problem.

For me, the first part of the article wasn't necessary, but it was valuable, as entertainment, as a new way to present that conversation to clients, friends, customers. I can point them here to illustrate this point, which is one of the reasons why we share things in the stream in the first place.

The last part served as a good enough reminder- it captivated me and held my attention enough that I wanted to comment on it. Of course, reading the comments made me forget the one I wanted to make.

I appreciate the fact that you're not moderating the dissenting voices out, Steve, and simply ignoring those who don't add value. That makes sense.

But the noise is the problem with new media and I'm wondering when we'll be able to find a way to wade through it faster.

At the same time, the idea that every blog post has to be this perfect revelation of ground-breaking, life-changing information is what's killing anything that's not in the brief lifestream format to start with. That has to apply to commenting too I suppose.

And yet. We look to that lifestream in order to find deeper, more meaningful content. That's why it exists - we're all addicted to getting streams of "ooo shiny" to delve into.

So few things are glittering anymore though... never mind actually finding gold. You're still gold to me, Steve.

Jul 08, 2009
Steve Rubel said...
@Tinu thank you for the great comment and for sticking with me!
Jul 08, 2009
Sahail Ashraf said...
Good points Steve. Really loved skimming pebbles on the water when I was young...
Jul 09, 2009
I d'ont think "normal" folks are following so many channels like pros do. They stick more to the channel they and their friends have choosen. But one may use Facebook, the other FriendFeed or Twitter,etc. That underpins the need for us marketers and our brands to engage in all of the key SM, as you said.
Jul 09, 2009
Robert Higgins said...
For me feedly has slowed the stream down to a usable page. This is probably the future, shaping your feed with yahoo pipes and filters. Passing this feed through google reader and letting feedly and freindfeed combination push the most shared, saved linked, twitted item from your personal feed.

From a monetization point of view it's a nightmare, because I am rarely seeing the banner ads any more. While mainstream is going to stick with Facebook for the foreseeable. Sorry to say but the marketers are going to need to create some bots, "Captivate and Hold Attention Bots" that game the Social Networking System and Artificially push up the Social Share Rank for me to even have a hope of glancing at your content.

Jul 09, 2009
Mark Essel said...
We are faced with a challenge. How do we create a monetization model based on our attention to fuel content we love? In the stream analogy to traffic you didn't mention having a smartphone with a video camera on hand. How about we address the consumer need for relevance filters, that scower and search our life streams by extracting the essence of our interests. A simple and tidey report will await us whenever we are ready to embrace the knowledge we care about from the Internet.

I'm working on a simple ad engine based on this, as a proof of concept. My hope is that I'm able to inspire talented and passionate developers to create dynamic and personalized slices of the web for each user. Targeted ads can help monetize our dearest content.

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