The Steve Rubel Stream

13 Mar 2010

What URL Should You Emphasize? For Me, It's All About Relationships

For the last four years I had two URLs on my business card - my employer's web site and my blog. But recently, when I went to order a refill, I changed the plan.

I of course kept the link to EdelmanDigital.com. However, with space limited, rather than directing people to yet another web site (this one) I indicated where they can find me on the sites where I know they are already spending time, Twitter and Facebook. So far, I am glad that I did.

Blogs aren't dying anytime soon. In fact, the New York Times today has an article today about how they are great personal branding vehicles for moms. However, I have started to put a greater emphasis in growing my community where you already are. The reason is, it's easier to build and manage relationships and measure them. I mentioned that some companies are already going this route, but it's worth considering as a strategy for individuals as well.

For the last two weeks I have been really putting my focus on building deeper relationships through Twitter and my Facebook page. I particularly like the latter because I get all kinds of data about the people who subscribe to the page. And I expect this will only improve. For example, I can see that my demographic split is not where I would like it to be, so I am making an effort to try to bring more women into the conversation. I continue to do it all (which, ironically, is why I am posting this here), but I am finding the conversations in my "spokes" deeper, more rapid and more rewarding at times than here on "the hub." But the data helps me get smarter.

I believe that this year we're going to see a lot of bloggers come to the same realization that Facebook is an awesome tool for building relationships - something that many bloggers crave. Most traffic to blogs, I suspect, comes in through Google. This is great traffic of course, but in many ways it's devalued since bounce rates are high. Now I see many bloggers continuing to do it all - Twitter, YouTube, Facebook and their blog. However, some may start to slowly favor Facebook for the same reasons I am if the social network continues its growth track. In some ways, this is already starting.

One of my favorite blogs is MakeUseOf. I subscribe to their email newsletter and every now and again they send out a reminder to readers to fan them on Facebook. That's smart. They're up to 13,000 fans. Here are the reasons they play up: likes, comments and social sharing. However, I also believe that relationships and data play a role here as well. This isn't just about Facebook. If they can give us similar stats, Twitter too will be a larger focus for many. Subconsciously, I suspect it is for many. I am seeing that people are blogging less than before.

What primary URLs do you give out these days? Do you send people to your blog, Twitter, Facebook or your company site? How has this changed in recent years? You may have them all on your card but I bet there's one or two that you prioritize. For me, it's my company's web site and now my Facebook page. However, I will continue to do it all. In many ways, I think you have to since not everyone likes or is even on Facebook.

1 Mar 2010

Ads Drop Dot-Com URLs in Favor of "Facebook Us"

The following is also my March Forbes.com column.

Today it seems that many marketers are literally tripping over themselves to invade social networks in force. There's almost a land grab underway as businesses rush to set up hubs on the "big three": Facebook, Twitter and YouTube. You can definitely sense that we've passed a tipping point.

All at once, businesses large and small are increasingly recognizing that they need to go where the people are. And with 100 million Facebook users in the US who spend an average seven hours on the site each month (Nielsen), it's surely a no-brainer. When your local pizzeria is promoting their Facebook page at the register, as mine does, then you know that marketing has changed. The same applies to Twitter and YouTube.

However, with this land grab, a controversial shift is underway. The trusty dot-com URL, at least its role in marketing, maybe dying.

Some companies are de-emphasizing spaces they own, like their web site, in all of their ads. Instead, they're pushing people towards spaces they rent where people are spending time - e.g. their Twitter, YouTube Facebook hubs.

Case in point: UniBall. During the Winter Olympic games I was surprised to see the pen manufacturer use its TV ads to point people to its Facebook page. There UniBall is giving away 10,000 pens. Nowhere in its ads does Uniball promote its own web site. It's all about Facebook. Clever.

Much the same, I noticed the New York Knicks basketball team in its outdoor ads had only three calls for action - an SMS code, Twitter and Facebook. Again no URL. A dot-com was nowhere to be found.

Finally, during a recent Mashable event in New York, Columbia Journalism professor Sree Sreenivasan pointed out that this is becoming the norm in the motion picture business. Perhaps this is a function of living in a world where people hardly use bookmarks any more and just Google.

If this all sounds familiar, it should. It's all reminiscent of the mid-1990s when URLs started popping up in TV ads and billboards. Or worse, when AOL keywords first surfaced in the early 1990s. These were curious at first, then later, welcome. Now I guess a URL is just boring.

However, this time it's different.

For starters, when marketers promote their social network hubs over their URLs they risk that more savvy consumers will see right through it. People could perceive it as a flat attempt to look cool and hip. Consumers already skeptical of advertising and this just adds to it.

Second, the use of "heavy artillery" - e.g. advertising - to round up more fans and followers is equally controversial. This would be fine if it lead to true person-to-person engagement. However, many brands are just using their Twitter and Facebook presences to spew out updates, without any thought to how consumers will benefit by essentially opting in. UniBall is providing value but others don't go to such lengths.

Finally, much the same, very few businesses treat social networks as personal, conversational spaces. Hardly any feature real employees. And a scant few aim to advance shared interests.

So while it's welcome that marketers are beginning to promote the hubs they rent in all of the relevant communities, few are really optimizing them into true relationship builders. Most are devoid of humans - e.g. employees - and many look like faceless companies that are trying to check off boxes or slap shiny logos on their site.

In some ways, it makes sense to me that marketers are emphasizing their spaces where people are spending time and where they can be easily found. However, at the same time, with so few understanding what it takes - people - to really build credible relationships, I wonder how long this trend might last and if a backlash is the works.

If I were a dot-com URL, I wouldn't write my will just yet.

28 Feb 2010

Bringing the Stream to Facebook

I am making a slight shift in my content strategy. My Posterous-powered site will continue to feature insights, observations and essays about emerging technologies. It will include any content - text, photos, videos - where some degree of depth is required. This includes my AdAge and Forbes columns. I have also renamed it the Steve Rubel Stream to better reflect its mission.

Now I am also adding a Facebook Page that will feature everything that's posted here plus exclusive content for those of you who opt in and become a fan. It's very similar to how I approach Twitter - which also features links that I don't always share elsewhere. The difference is that the new Facebook Page will sit in between what I do here and Twitter and hopefully spark a rich discussion from a broader group of people who don't necessarily read blogs or use Twitter.

Please become a fan today. My initial post asks for input on the pros/cons of creating different content for each social network. As always, if you have thoughts on how I can evolve this I am all ears.

22 Feb 2010

BNO Breaking News Service is Now on Facebook

BNO Breaking News, a service that first made its name on Twitter and was later acquired by MSNBC, is now on Facebook. It just started to syndicate updates into my news feed about Former Vice President Dick Cheney's heart episode. It's great to see this service make its way to Facebook where we can also comment on status updates in line. Hopefully millions more will discover BNO Breaking News as more see Facebook as a source of news.

21 Feb 2010

AP is Visionary: They See a "Siteless Web"

TechCrunch reports that the Associated Press is using their Twitter account to push their followers to their Facebook page. On that hub they syndicate many stories blog posts and dispatches as full text. Unlike Danny Sullivan (here and here), I think this is a downright brilliant and visionary move. What's more it's a natural for a wire service like AP. Here's why.

AP sees that the future of media is headless, which I wrote about here six months ago. Paul Gillin echos my thoughts and calls this the siteless web.

Wire services like AP and Reuters have in one sense flourished since the dawn of the consumer Internet. You can't visit a news site without running into one of their stories. Often, some of the featured and more popular stories on Yahoo News (an underrated news giant) are from wire services. However, there's an inherent problem today with that model and this approach tries to solve it.

As wires like AP and Reuters syndicate their content everywhere, they have struggled to build any kind of meaningful relationship with readers. In some ways they've become so ubiquitous they're commodity. Others, like the New York Times, have done a much better job by offering benefits to registered members - but also with a lot more investment and infrastructure.

The AP is now changing the game for news by not only going where attention spirals are taking us but by also using their content to curate a conversation on Facebook and - above all - build relationships.

As of this writing, the AP page on Facebook has 9,400 fans. I bet this will grow over time as people spend more time on Facebook and slowly become more accustomed to getting their news there, in addition to friend updates, games,etc. Swap out the word fans and replace it with subscribers and suddenly you can see where I am going and why this is a smart idea. It's CRM for news!

Over the weekend Robert French from Auburn and I have been debating on Google Buzz the value of Facebook as a news source. It does have a ways to go but it's coming. Six years ago, as an experiment, I lived off blogs as my sole news source. I might try that again with Facebook. I continue to be impressed with how media companies are starting to experiment and the utter richness of the conversation that occurs in a very navigable, digestible format.

LATER:: In response to this post, Viki asks on Buzz if I see a similar future for Google Buzz. In a word, yes. With content infinite and attention finite, the media will go where people are. This includes Twitter, Buzz and YouTube. The media is already all over Buzz - case in point, the Huffington Post. However Facebook is the 800 pound gorilla - for now.

What URL Should You Emphasize? For Me, It's All About Relationships

Ads Drop Dot-Com URLs in Favor of "Facebook Us"

Bringing the Stream to Facebook

BNO Breaking News Service is Now on Facebook

AP is Visionary: They See a "Siteless Web"

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