The Steve Rubel Lifestream

Trust in Friends Declines, Trust in Experts Rises - Social Media and PR Still Win

Feb 8, 2010 at 10:52am

Last week Edelman, my employer, published our tenth annual Trust Barometer study. You can read the full report here. One of the more juicy statistics that Advertising Age and others noted is that trust in peers surprisingly dropped dramatically from 47% to 27%.

Tom Foremski says this is bad for PR:

"This is bad news for PR agencies because social media has been the ‘point of the spear’ for so many firms. This is what brings in new business."

While he's right that social media has been a big business driver, I respectfully disagree with Tom that this is bad news for the PR agencies. It won't make the PR industry's case for social media budgets any less compelling. In fact, it's awesome news. Here's why...

If you dig into the report, you'll note that the Trust data shows that we're desperately seeking out experts. This is unsurprising given the torrent of information we're all contending with. We're self-curating and in the process seeking out higher authorities.

Taking this a step further, this is where PR agencies shine. We have decades of experience positioning companies, NGOs, execs and employees in the ranks as subject-matter experts. So what does this have to do with social media? A lot. Blogs, Facebook, Twitter, YouTube, you name it are by far the fastest and most effective ways for an any individual or a company to build a thought leadership footprint. So, if you think about it, this isn't 2012 scenario as Foremski suggests. All it means that we'll have to work harder to build credibility through online thought leadership. If you're doing this with scale, you will win.

In addition, beyond that, we will have to do it all to break through the noise. So I don't see this as bad news at all. Richard Edelman, our CEO, sums this up best with his quotes in Advertising Age:

"The events of the last 18 months have scarred people," Mr. Edelman said. "People have to see messages in different places and from different people. That means experts as well as peers or company employees. It's a more-skeptical time. So if companies are looking at peer-to-peer marketing as another arrow in the quiver, that's good, but they need to understand it's not a single-source solution. It's a piece of the solution."

Bingo. All this means is less fluff more substance. And that's a good thing.

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Edelman, PR, stats, Trust,

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Facebook Will Centralize the Social Web

Feb 8, 2010 at 7:31am

Michael Arrington laments about about the decentralized nature of social content on TechCrunch today...

"The online social landscape today sort of feels to me like search did in 1999. It’s a mess, but we don’t complain much about it because we don’t know there’s a better way.

You might be sick of hearing this from me, but strongly believe that Facebook is the next Google. It took me a while to "get religion," but now I have it. Just as Google brought a simple way to search the web, my observation is that Facebook is poised to do the same for organizing and - this is key - centralizing social content

Google will continue to dominate "pull." But Facebook will aggregate content, make it social and rule "push." Using our social circle it will surface content that we care about just when we want it - and allow us to comment on it all. As more people use Facebook to connect, share and create, a network effect takes over - and the system get even smarter.

Here's an example. In my newsfeed today I saw an item from CNN about Sarah Palin. Within minutes it had dozens of comments. Some 20 minutes later it had 300 comments. Now that pales in comparison to the 2775 comments (as of this writing) that the actual story on CNN.com has. However, over time through Facebook Connect, I suspect this to become more cohesive so that you can follow the conversation in either place.

Click here to download:

Facebook_Will_Centralize_the_S.zip (76 KB)

Facebook has done an extraordinary job at making social elegant, simple and organized for millions. Couple this with the search deal with Bing, I believe they will be a force to be reckoned with - one that challenges Google on every turf.

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Curation, Facebook, google, social networking,

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Facebook Could Eat the Web

Feb 4, 2010 at 11:54am

Photo credit: mastermaq

Like almost everyone else on the planet, it seems, I am spending more time on Facebook than any other site. The lone exception is Google. The reason I know this is that Safari, my browser, lists Facebook as my most visited site when I access its top sites feature.

In addition to using Facebook to check in on what my family, friends and colleagues are up to, I have been using it as a newsreader for months. The screenshot below is my reader. This is something that the company suggested everyone do here. Although I suspect that most users haven't taken the steps top create a dedicated news list as Facebook suggests, there's not doubt that the social network is becoming a critical source of information. Yesterday, Hitwise published a fascinating report that illustrates just how large Facebook looms as a source for news.

But something bigger is going on here...Facebook is eating the web.

Yes, Facebook is becoming the web for millions and millions of people. As I have written before, there's already a wealth of amazing things you can do within the site without ever leaving. What's more, as I also speculated, the site giving rise to headless media companies like Zynga that don't need a web site to succeed.

In short, I believe Facebook is unstoppable. They aren't just the next Google. They're the next web.

Here's where I see things shaping up from here.

First, Facebook will move from being a solely place where people connect to each other to a site where people connect with businesses and, more importantly, the people who work for them, as I wrote yesterday. This, as my friend Robert Scoble, points out is an area where others dominate. But I expect Facebook will catch up fast. They will buy Yelp and/or Foursquare - or just implement similar technology - and become the yellow pages of the web.

Facebook may not even need to buy Yelp to make it happen. They are already slowly becoming the yellow pages. Everywhere I go I see signs like the one above telling us where we can find a local business on Facebook. In addition, last night during a fascinating session on the future of journalism (archived here), Sree Sreenivasan from Columbia Journalism School noted that movie posters don't have URLs anymore. They just tell us to go find them on Facebook. That's significant.

Second, Facebook will start to give web developers more tools to build entire rich micro-sites that exist solely inside the social network. Check out what 1800Flowers is already doing. Such a move will encourage more companies to focus 100% of their web marketing efforts on maximizing their Facebook presence. And why not? The site has 350+ million users, half of whom log in at least once a month. It's much easier to go where people are than to get them to come to you.

Third, Facebook will get serious about search. It's an untapped monetization pipeline that can bring in billions - especially when they couple social algorithms with crawlers. Phones too.

So what could derail Facebook? A lot. People could tire of it. But I don't see that happening. In fact, I see us putting more of our content inside Facebook and I see them making it all easily searchable and accessible from any device and leveraging connections to make it all even more powerful.

Now history says I will be wrong. AOL tried this and lost. But AOL did not have the algorithms and social connections that Facebook has in place, so I think we're in a different era. Facebook could eat the web or, perhaps more likely, become a parallel universe web. But, the question is this - will the web allow itself to be eaten or will two webs emerge? Time will tell.

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Facebook, marketing, media, Social Networking, social news, trends,

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Go Big, Get Your Employees on the Bus or Go Home

Feb 3, 2010 at 9:10am

The following is also my column in next week's issue of Advertising Age.

Go Big, Get Your Employees on the Bus or Go Home

Photo credit: Traffic by scottpowerz

The single biggest challenge that marketers face over the next ten years is attention scarcity. Bank on it.

According to Andreas Weigland, Amazon.com's former chief scientist, more data was generated by individuals in 2009 than in the entire history of mankind. Human attention, however, is finite - and arguably, it shrinks as we age.

The end result is downright ugly. It's like 25 lanes of traffic trying to squeeze through two Lincoln Tunnel tubes during the peak of rush hour. Your marketing programs may be the biggest, baddest bus in the flow, but you're competing with everyone else for the same space and time. Chances are, however, your bus is empty. Park that idea for now. We'll come back to it.

Each individual, whether it's a stay-at-home mom or a twenty-something online addict, will develop his/her own coping mechanisms. Some of these decisions will be conscious. Many of them won't be. And that spells trouble for marketers.

Already one of the ways we're coping is by digging deeper into social networking sites to connect with our friends and interests. According to Nielsen, globally consumers spent more than five and half hours on social networking sites in December. This represents an 82 percent increase year over year. Human beings have always been drawn to each other. Social networking just makes this easier and scalable - or does it?

Robin Dunbar, professor of Evolutionary Anthropology at Oxford University, discovered that we are only capable of managing 150 friendships - this includes brands. Once again, we're handicapped by our darn brains.

Marketers know they need to be engaged in social networks. Some 45% of senior marketers surveyed by The Society for Digital Agencies said that social network engagement is their top priority. However, many marketers that I speak to don't understand the sheer scale that's required, given the above challenges.

To succeed in a world where attention remains scarce and our brains are limited, businesses must go beyond campaigns and move to real-time engagement. I believe the best way to accomplish this is scale. This means every business must become a social business by deeply integrating their often decoupled employee engagement and digital engagement initiatives.

In short, to revisit the aforementioned metaphor, you must go big, get your employees on the bus, put more buses into the traffic flow or go home.

So what exactly does this look like? It means unshackling your employees. It means equipping them with tools, policies and the means to engage with stakeholders around the clock. Finally, above all, it means allowing your workforce to unlock and share their company and subject-matter expertise.

According to fresh data from our own Edelman Trust Barometer, we're desperately seeking expertise. Informed publics are more likely to trust what they hear from experts over any other source.

However, the reality there are very few companies understand this. Most are still taking a campaign approach to social networks where it's the brand, not the people, that are the voice - and there's usually only one.

What's worse, the Berlin Wall stands tall inside Corporate America. Robert Half Technology found that only 10% of corporate chief information officers grant their employees full access to social networking sites. Those that do probably aren't guiding them. Manpower reports that only 20 percent of companies have social network policies.

Change must begin at home. If you don't get your employees on buses, your competition will and it will be harder to covet attention. This is every business' challenge in 2010 and beyond.

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tags:

attention, employee engagement, essays, social networking, trends,

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Presentation: Communicating in the Age of Streams

Jan 25, 2010 at 10:39am

Last week during the launch of Seesmic Look in New York, I gave a presentation on communicating in the age of streams. You can watch the video here or below (if for some reason the embedded video doesn't go direct to my part of the talk, simply scroll to the 1:24:04 minute mark). My slides can be found here. I have embedded them below as well with the YouTube video too.

A quick summary ...

All of us - whether you're a stay at home mom or an executive - are going to have to cope with the firehose. There's more information coming at us than we can handle. Information will scale. Human attention is finite. This presents a major challenges to those of us who are in the attention business. It's like 25 lanes of traffic trying to squeeze into the Lincoln Tunnel all it once. Your marketing campaign is just one bus.

To mitigate this ongoing trend of streams, communicators will need to: 1) be as ubiquitous as possible, 2) adopt multiple messages, stories and formats and 3) make sure you allow your employees to get out there - in other words, use the force, don't fight it.

Forbes Study: CMOs More Bullish on Social Media than Apps

Jan 25, 2010 at 10:14am

During a recent meeting with Forbes they shared with me a summary of their recent survey of Chief Marketing Officers (embedded below). There are two notable trends here - which Forbes isn't connecting, but I am.

First, social media is seen as the single most promising marketing vehicle amongst all respondents and those who oversee more than $5M in annual spend. Note how social media surpasses other tactics that get a lot of attention - notably mobile applications and search engine marketing.

Second, some 73% of CMOs surveyed oversee PR. I don't have the data, but I imagine this is a new trend. In the past, PR would sit in all kinds of other departments. Now it seems to be more closely aligned with marketing.

Now the Forbes study doesn't say this, but I fundamentally believe that other than placing ads, PR is in the best position to manage a business' social media endeavors. The reason is that engaging in social circles requires an understanding of psychology and also it is an uncontrolled discipline. Both of these play well to the skills of PR practitioners. If I were a CMO controlling $5M in spend with an interest in social media and I oversaw PR, I would connect these dots. I suspect that's what many are doing.

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marketing, PR, social media, stats,

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Video Interview: Scott Monty, Ford Motor Company

Jan 22, 2010 at 12:52pm

One of the great people I run into everywhere is Scott Monty, who heads social media at the Ford Motor Company. In this four and a half minute video, which I shot yesterday, Scott talks about what he does in his day job, how social media is integrated into Ford's communications engine (pun intended) and how he works with his executives.

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case studies, interviews, social media, video,

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Ten Ideas for the New Decade - An Edelman Digital White Paper

Jan 19, 2010 at 12:40pm

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One of the best parts of my job is that I get to every day work with and learn from some of the smartest minds in the business - the Edelman Digital team. Today we published a brand new white paper with 10 ideas for the new decade. You can download the white paper here (PDF) or view it below.

In the video below I outline the big themes in the paper. My full introduction follows.

# # #

During the last decade, we’ve seen social and digital media move from being purely the domain of tech-savvy types into a mainstream phenomenon. All you need to do is consider one statistic: Twitter was mentioned on television nearly 20,000 times in 2009, according to SnapStream. As a result, companies are investing in it and – slowly – seeing results.

Given the hype, much attention has turned to guessing what will become “the next Twitter.” It’s ample fodder for tech and marketing pundits, the media and clients - especially at the beginning of a new year and a new decade.

However, in many ways this is the wrong question to ask. Where once it was hard to sleuth out emerging platforms like Twitter, YouTube and Facebook before they grew, now they just seem to surface out of nowhere. You’ll know the next Twitter when you see it.

The bigger opportunity for clients, we believe, is to identify the global societal and technological trends that are reshaping how we think, act and buy - and to pivot into them early. Trends today tend to develop more slowly and are harder to see, allowing clients to take a more thoughtful, thorough and systematic approach.

In the following pages you will find 10 essays on such trends written by some of the smartest thinkers in digital marketing. These ideas, when looked at together, reveal four key themes:

The shift to digital technologies by both consumers and marketers is now global and pervasive across all aspects of our life and growing daily.
Our engagement with each other is migrating rapidly from computer to handset.
Companies (and organized interests) are just beginning to wake up to the engagement imperative - and how to fund and develop it over time.
And finally, the future is about carefully using the data people generate to make smarter decisions, while adhering to concerns over privacy.

We hope you enjoy our 10 ideas for the new decade. We welcome you to challenge us on our thinking. After all, that’s the only way we can grow.

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Edelman, essays, insights, video, White Papers,

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Video: The Future of Social Media

Jan 13, 2010 at 6:00pm

via vimeo.com

Late last year I was interviewed by The Social Media Examiner on the future of the medium. In this nine-minute interview we discuss: why you need to have a presence on all social networks where your customers are spending time, how to use mixed messages to tailor your stories to different venues,how to measure social media metrics, why the different vectors of reach, engagement and reputation lead to trust and why it’s important to understand people & understand business.

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interviews, measurement, PR, social media, trends, video,

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The Age of Media Agnosticism

Jan 7, 2010 at 9:30am

According to Nielsen, the average American visited 87 domains and 2,600 Web pages in September. Outside the U.S., those numbers tend to be smaller, and fresh data indicates that just a few sites dominate the mix. Many rely on the news to find them rather than seeking it out - and those who do hunt for news are likely to do so via a single outlet of their choosing and/or via a search engine or even YouTube. It seems that, curiously, the diversity of the sites Americans frequent remains small even though their choices have grown infinitely.

In this essay I touch on why - faced with infinite choices, powerful search tools and equally helpful friends - Americans are adapting their habits and becoming less loyal to general sources than ever before, and why engaged companies can still find relevance in social spaces and influence their stakeholders in this Age of Media Agnosticism.

You can find the full article here (PDF) or below. For more visit, our insights web site.

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essays, ideas, media,

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Trust in Friends Declines, Trust in Experts Rises - Social Media and PR Still Win

Facebook Will Centralize the Social Web

Facebook Could Eat the Web

Go Big, Get Your Employees on the Bus or Go Home

Presentation: Communicating in the Age of Streams

Forbes Study: CMOs More Bullish on Social Media than Apps

Video Interview: Scott Monty, Ford Motor Company

Ten Ideas for the New Decade - An Edelman Digital White Paper

Video: The Future of Social Media

The Age of Media Agnosticism

Steve Rubel

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